Borrowing Periods:

• Most items: 21 days
• Popular books and magazines: 14 days
• Entertainment DVDs: 7 days

Items Per Card

There is a fifty (50) item per card limit on borrowing.

Most Library materials are free to check out.

There are fees to check out the following items:

• DVDs and Audiobooks: $1.00 each
• Interlibrary Loans (ILLs): $2.00 each

Renewing Items 

Items may be renewed at any time online (Click "My Account" at the top of this page to get started), by calling the Library at 901-457-2600, or by visiting the Library in person. 

Automatic Renewals

Eligible items checked out on your Collierville Burch Library card will automatically be renewed on their due date.

Items can't be automatically or manually renewed if:

• The item is on hold for another person.
• The renewal limit has been reached.
  • The renewal limit is 1 renewal for popular items and 2 renewals for other items.
• Your account is blocked.
  • Cards are blocked if they are expired or if the account balance exceeds $25.00.
• The item requires a checkout fee, such as a DVD or audiobook.

Items from our digital collection and Interlibrary Loans can't be automatically renewed.

Sign Up For Email Notifications

To help you keep track of your automatic renewals and other items on your account, we encourage you to sign up for email notifications. You will get an email three days before your due date telling you which of your items have been renewed, their new due dates, and which items will need to be returned because they could not be automatically renewed. Email notifications are not required for automatic renewals. 

You can also view a list of your checked out items and due dates in your online account.

Where To Return Items

The Collierville Burch Library has a return bin inside the library for returns during Library hours. The outdoor return bins on the west side of the building are available 24 hours a day.   

Will I be charged overdue fines for items returned in the bins overnight or in the morning? 

Items returned in the book drop at least one hour before the Library opens are checked in as if they had been returned on the Library's previous day of business. If anything is overdue, late fees will be added to your Library card. 

How To Place a Hold Request

If the item you wish to check out isn't currently available, you can:

• Place a hold in the catalog.
  • Search for the item you are looking for.
  • Click the "Place Request" button. 
  • Enter your username/barcode and password and click Log In.
  • Click "Submit Request."
  • The next screen will tell you if the request has been placed.
• Call the Information Desk at 901-457-2601 to place a hold. 

You can have up to five items on hold on your Library card at any one time. Once an item is held for you, you will receive a notification based on the notification option you have set in your Library account. You have three days to pick the item up and check it out.

If you no longer want the item being held for you, please contact the Library and let us know.

To access your Collierville Burch Library account online:

• Click "My Account" at the top of this page.
• Enter your Library card number (the number under the barcode on your Library card).
  • You may create a username to use for future logins if desired.
• Type in you PIN number.
  • Your PIN number was created when you registered your Library card.
• If you forgot your password, click on "Forgot PIN/Password?" and follow the prompts. Your password will be sent to your email address.
• If you need assistance, call the Circulation Desk at 901-457-2602.

When you register for a Library card, you select a notification option for receiving reminders from the Library.

Reminders will include the items you have borrowed and their due dates, plus information about items that have been automatically renewed and items that can't be renewed.

To change your contact information for receiving due date and automatic renewal reminders:

• Log into your Library account by clicking "My Account" on the top menu of this page. Enter your Library card number and PIN when prompted.
• Click "Account Settings" and "Contact Information."
• Update your contact information if needed.
  • If you use text notifications, be sure to select your carrier in the drop-down menu. 
• Click "Update Contact Information."
• If you need assistance changing your contact information or wish to change your notification method, contact the Circulation Desk by calling 901-457-2602.

Notice Type	Description	Notification Method
Hold Notices	Sent when a hold becomes available; Holds are available for pickup for 3 days	Patron Preference
Courtesy Reminder Notices	Reminder of an upcoming due date and automatic renewal notice are sent 3 days prior to the due date	Email or Text Message
Overdue Notices	Reminder of overdue items sent 7 days, 14 days, and 21 days after the due date	Patron Preference
Replacement Bill	An alert that an item on your account is considered lost; sent 31 days after the due date	Email, Text, or Mail Service

To Turn On Your Reading History:

• Log into your Library account by clicking "My Account" on the top menu of this page. Enter your Library card number and PIN when prompted.
• Click "Reading History."
• Click "Start Recording My Reading History."

See your current overdue items and late fees by logging into your online account.

• Start by clicking "My Account" at the top of this page.
• Enter your Library card number/username and PIN number when prompted.
• Click "Fines & Fees" on the left menu.
• Your current fines and associated item information will be displayed.

If your item(s) are late, you can try renewing online or by calling the Library at 901-457-2600.

• If you are able to renew your item(s), you will stop more late fees from being added to your account. You will still owe late fees for the days between when the book was due and when you renewed it.
• If you are not able to renew your item(s), return them immediately. You will owe late fees for the time between when the item was due and when the item was returned.

All items not returned by the date due will accrue fines for every day an item is overdue except for holidays.

Items that have multiple parts will not be considered returned unless complete. Fines will accrue for each day the incomplete items cannot be circulated.

Fines:

• Adult & Young Adult materials: $0.20 per day
• Children's materials: $0.10 per day
• DVDs: $1.00 per day
• Interlibrary loans: $1.00 per day
• Book Club in a Bag: $1.00 per day
• Lost or damaged items will be billed at replacement cost plus a $5.00 processing fee. Patrons may not provide their own replacement materials in lieu of payment.

Patrons with $25.00 or more in outstanding fines will not be allowed to check out additional materials until fines are fully paid.

Payments may be made by cash, check, or Discover, Visa, or MasterCard.

About Overdue Notices 

• Overdue notices are sent one week after an item is overdue. A second notice is sent two weeks after the item is overdue. A final notice is sent three weeks after the item is due.
• Overdue notices are sent by email or text. To update your notification preferences, click "My Account" at the top of this page to access your online account or call the Library at 901-457-2600.
• If you owe $25 or more in fines, you won't be able to use your Library card.

Receiving Email Notices

• If your email account filters out bulk or junk mail, it may delete Library notices before you see them. Be sure that the LibraryNotices@colliervilletn.gov address is listed as acceptable/safe in any spam blocking software that you use.

What Happens If I Didn't Receive a Notice?

When you signed up for a Library card, you agreed to be responsible for all items that are borrowed on that card, and to report any address, email or phone number changes immediately.

Reminders and late notices are sent out daily to our Library patrons. Although the notice delivery system is quite stable, the reminders are sent as a courtesy and the Collierville Burch Library cannot guarantee receipt of these notices. Our system sends notices in batches and emails from us may be marked as spam by your email provider.

Failure to receive a notice does not waive the borrower's responsibility to return materials on time and/or pay the associated fines. Thus, if you do not receive the Library's notices, you are still responsible for any overdue fines for lost or damaged items.

Yes, if you have your driver's license with your current address. The address on your license must match the information on your Library account.

If you have your Library card number memorized, you can input your card number into a Self-Check machine to check out materials.

Want to make sure your card is always with you? Download the "Collierville Library Mobile" app today and log in with your card number to save your digital card.

What should I do if I've lost a Library item?

Contact the Library as soon as possible to report the problem. Lost items must be paid for through the Library.  We do not accept replacement copies. We encourage you to renew items that are lost before opting to pay for the item.  This will allow additional time to look for the item.  

What should I do if I've damaged a Library item? 

Contact the Library as soon as possible to report the problem. Patrons are responsible for the full replacement cost of damaged items and a $5 processing fee per item. Damaged items must be paid for through the Library. We do not accept replacement copies.   

If you check out an item and notice existing damage after leaving the Library, please call the Library immediately to report it.  If you do not report the damage, you will be held responsible for the item's condition on return.  

I've lost or had my card stolen, what should I do? 

If your card has been lost or stolen, contact the library immediately to tell us about the problem. 

Is there a fee for a replacement card? 

A replacement card is $5.